Facing returns is the worst scenario that an FBM seller can face during their operation on Amazon. The main reason is that if you are an FBM seller, the process of handling returns can become a real nightmare for you, and here is why. By being an FBM seller, you should take full responsibility for the entire process of returns by yourself.
This issue is especially popular during the holiday period, since there are lots of people who intend to return the presents that they do not like for some reason. And if you do not want to face issues within your Amazon operation, you have to handle these issues ASAP. Otherwise, these issues will have a negative impact on your ODR metrics, and your seller account will be suspended by Amazon. If you have already met similar issues and your Amazon account is suspended by Amazon, we suggest that you contact our partners from Got Suspended Clients and they will help you return your selling privileges within no time.
But, if you want to avoid such issues in your Amazon business, you should try do your best in order to fulfil your buyers’ wishes without any delays. Keep in mind that Amazon’s customers currently have 4 months’ timeframe during which they can easily return their orders.
This problem becomes especially nerve-wracking and dangerous when you run your business under the Drop shipping business model. In this case, you should make sure that suppliers with whom you cooperate are open to go with these rules. That’s because you are the only one who is responsible for this issue and if your vendor will not agree to accept the return, Amazon will start taking actions solely against you.
Therefore, before launching your business on Amazon, you should keep in mind that there are several types of Amazon’s business models that you should stay away from if you do not want to meet issues within your operation. In order not to go wrong with the chosen business model, it is better to trust this process to professional services like Jerome Basilio. Our Amazon automation service will help you choose the best business model which allows you to run a profitable and safe business at the same time.
But, if you are an existing Amazon seller and came across with return issues, do not panic! That’s because Jerome Basilio’s team is going to teach you the main skills which will help you handle the entire process of returns without risking losing your selling privileges. Keep in mind that there are lots of products which are considered to be non-refundable. You can read our partner’s blog and find out the list of non-refundable products.
Main Tips That You Should Be Aware of When It Comes To Returns!
There are several crucial steps that you should implement when you face returns within your Amazon business. You can reduce lots of issues in your Amazon business only by doing everything by the book. Let’s try to figure out the main steps that you have to implement when your customer no longer wants to keep your product.
Keep All the Records at Hand!
When you face returns within your Amazon business, the first thing that you should make sure of is that you have all the necessary records at hand. It will help you figure out whether the return occurred within the fixed timeframe. If you find out any mismatching information, you can ask Amazon for reimbursement.
Do Not Ignore Customers’ Feedback!
As practice shows, when a customer asks fora refund, the next step that they do is leaving feedback. And if you find out about it earlier, you can contact the dissatisfied customer and solve the issue at its early stages. This gesture can encourage your buyer to delete negative feedback and avoid serious issues in your business.
Inspection is considered to be one of the most crucial aspects in your business. That’s because the entire success of your operation on Amazon depends on carefully conducted inspection. And it does not really matter why the return has occurred, you have to inspect each case of returns in order to detect the root cause.
But, if you do not want to devote your entire time trying to handle returns and figuring out the reasons that may trigger them, we suggest that you start using FBA as your fulfilment method. In this case, you can be sure that Amazon will take full responsibility for the entire process of returns instead of you. So, you can be sure that vital aspects such as storing, packaging, and shipping of your products will be handled on a professional level.
Contact our team and our Amazon account management team will help you run a safe business on Amazon without facing any issues in your operation.